IT Support Specialist addressing technical inquiries via ticket, phone, and email at deeploi. Involved in problem - solving and providing excellent customer service in IT support.
About the role
- Senior Manager, IT Systems at Lendbuzz leading IT department and developing IT strategies. Managing a team of IT professionals for business growth and innovation.
Responsibilities
- Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote)
- Build the IT roadmap (12–18 months) aligned to business goals, security posture, support scale and enterprise readiness, and compliance needs
- Own IT budget, vendor management, and license utilization
- Run ITIL-aligned ITSM (incident, request, problem, change); maintain clear SLAs/OLAs and reporting
- Oversee global onboarding/offboarding, joiners-movers-leavers automation, and asset lifecycle
- Drive knowledge base, self-service, and automation to reduce MTTR and ticket volume
- Own identity & access management (e.g., Okta/Azure AD), MFA/SSO policies, lifecycle/role mapping
- Manage macOS/Windows endpoints via MDM (e.g., Kandji/Jamf, Intune) with baselines and zero-touch
- Enforce device compliance, patching, EDR, disk encryption, and secure configurations
- Govern SaaS portfolio (e.g., Google/Microsoft 365, Slack, Zoom, Atlassian, HRIS, CRM)
- Implement access reviews, least-privilege policies, app hygiene, and data retention/backup strategies
- Own corporate networking (LAN/WAN/Wi-Fi, SD-WAN, VPN/ZTNA), meeting rooms, and print services
- Ensure reliable IT facilities for Boston HQ, Tel Aviv office and remote sites
- Partner with Security on standards (SOC 2, SOX, GLBA, etc), audits, and evidence collection
- Maintain IT controls: configuration management, change control, backups, DR testing, access reviews, and logging
- Lead IT’s role in BCP/DR and incident response; manage vendor risk for IT suppliers
Requirements
- Minimum of 8 years of experience in IT management, with at least 3 years in a leadership role
- Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferred
- Proven ownership of identity & endpoint management, SaaS administration, corporate networking, and ITSM at scale
- 4+ years of experience managing and deploying configurations ownership of 100+ macOS endpoints using JAMF or similar MDM tools
- 4+ years of Experience managing/orchestrating IT help desk teams via tools such as JIRA
- Experience implementing ZTNA, SSO, SAML, RBAC-based authentication, and zero-touch onboarding
- 4+ years of experience implementing and managing SaaS services (e.g., Google Workspace, SSO platforms)
- Experience managing networking infrastructure across distributed locations
- Proven track record of developing and implementing IT strategies that drive business growth and innovation
- Strong leadership and communication skills, with the ability to motivate teams and engage with senior stakeholders
- Strong analytical and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
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