Social Media & Community Manager supporting Pitch’s brand voice on social media and engaging with users. Developing effective social media content and campaigns while ensuring quality customer support.
About the role
- Social Media & Community Manager leading and growing guest-facing channels for a Web3 product. Fostering engagement and trust across Discord, Telegram, and other platforms.
Responsibilities
- Lead and grow high-engagement community channels, including Discord and Telegram
- Drive daily conversations, onboarding, and retention within player communities
- Define moderation standards and oversee moderators in fast-moving environments
- Own day-to-day management of social platforms such as X (Twitter) and Instagram
- Plan and publish content aligned with launches, promotions, and key community moments
- Monitor sentiment, emerging risks, and behavioural trends, escalating issues where appropriate
Requirements
- Proven experience managing Discord, Telegram, X (Twitter), and Instagram for digital-first products
- Strong understanding of Web3-adjacent platforms, online gaming, or transaction-driven communities
- Ability to communicate clearly and confidently in environments where trust and accuracy are critical
- Comfortable handling high volumes of interaction during launches or peak activity
- Strong written communication skills in English
Benefits
- Competitive pay
- Flexible remote opportunities
- Supportive team
- Welcoming culture
- Chance to grow with a rapidly evolving business
- Innovative Work Culture
- Career Growth Opportunities
- Creative Collaboration
- Competitive Compensation
- Flexible Work Environment
- Employee Recognition
- Exciting Industry
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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