Customer Service Consultant providing a link between online and in - store experiences at CarMax. Support customers in their car buying journey through inbound inquiries and sales leads.
About the role
- Assistente do Sucesso do Cliente responsible for onboarding and supporting student success. Engaging with students to enhance their educational experience at the company.
Responsibilities
- Welcome: Lead the onboarding of new students, ensuring they know how to make the most of our platform.
- Partnership: Act as the student's voice within the company, holding regular meetings to understand their needs and challenges.
- Prevention: Identify signs of low engagement or dissatisfaction, taking proactive measures to ensure the student completes their studies successfully.
- Education: Support the creation of educational materials and communications that make the student's experience easier.
- Continuous Improvement: Monitor satisfaction metrics and share best practices to raise the quality of our delivery.
Requirements
- Education Experience: Previous experience with higher education or corporate learning routines.
- Knowledge: Basic understanding of academic processes (enrollment, monitoring/follow-up, certificates).
- Skills: Excellent written and verbal communication, exceptional organizational skills, and strong attention to detail.
- Education: Bachelor's degree completed or in progress.
Benefits
- Swile card (meal/food allowance)
- Medical and dental insurance
- Telepsychology support (mental health)
- Cultural allowance
- Transportation voucher or fuel allowance
- Company-provided meals + afternoon snack
- Birthday day off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Consultant providing support to customers in their car buying journey at CarMax. Guiding customers through online and in - store purchasing processes while achieving sales targets.
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