Lead the Delivery & Customer Success team at Optiml, ensuring client value through complex software implementations and efficient operations. Executive collaboration for enterprise clients in real estate and energy.
About the role
- Customer Success Manager supporting onboarding and customer satisfaction with AI solutions in SaaS. Engaging in strategy development, training, and feedback management for client success.
Responsibilities
- Support during the onboarding phase of new customers to ensure a smooth start with our technology
- Assist in creating and updating customer records and documentation in the CRM system
- Contribute to the development and implementation of customer retention and satisfaction strategies
- Organize and conduct webinars, workshops, and other customer training initiatives
- Handle customer inquiries and feedback across multiple channels
Requirements
- Practical experience in a customer-facing role
- Excellent communication skills in German and English
- Confident use of modern communication tools and platforms and basic knowledge of CRM systems
- Ability to explain complex issues clearly and a strong customer focus
- Analytical skills and a data affinity to evaluate customer feedback and identify improvement opportunities
- Independent, structured working style and the ability to work well in a team
Benefits
- Valuable insights into customer support and retention at a leading SaaS company
- An open company culture that encourages initiative and creative ideas
- Opportunity to grow, develop, and be promoted within a team
- Hybrid work arrangement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager serving as primary contact for eye care practitioners. Overseeing onboarding, training, and technical support while ensuring customer satisfaction with WAVE’s software.
Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
Customer Success Team Lead maximizing customer engagement and operational effectiveness on Clutch's platform. Overseeing customer retention strategies and mentoring team members in a hybrid work environment.
Customer Success Representative providing support for French and English speaking users. Guiding users through the platform and resolving issues in a hybrid environment.
Manager executing VMware Customer Success initiatives at SHI, focusing on VCF adoption and retention. Collaborating across teams to enhance customer value and drive successful outcomes.
Senior Customer Success Manager managing Enterprise and SMB clients at Relo Metrics. Focused on client retention and revenue growth in the sports sponsorship data solutions sector.
Client Experience Manager serving as an advocate for LightEdge clients. Developing strategies for maintaining client retention and identifying growth opportunities while collaborating with sales.
CRM Campaign Manager managing email, SMS, and WhatsApp campaigns for UK's leading roof tent brand TentBox. Focused on driving engagement, traffic, and revenue through advanced segmentation and performance optimization.
Customer Success Manager ensuring commercial customers achieve measurable success with Iru's AI - powered platform. Leading onboarding and customer engagement in a hybrid role.