Hybrid Customer Service Order Specialist – 2-year fixed-term contract

at Knauf

• Job title: Customer Service Order Specialist – 2-year fixed-term contract
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Oracle
• Location requirements: Hybrid, Bucuresti, Romania

About the role

• Customer Service Order Specialist managing customer orders with attention to detail for Knauf Group. Collaborating with teams to ensure order fulfillment and customer satisfaction in Romania.

Responsibilities

• Manage and process customer orders with a high level of accuracy and attention to detail, ensuring all order details are correct and complete.
• Serve as the primary point of contact for customers regarding order-related inquiries, providing timely and professional responses.
• Coordinate with internal teams, including sales, logistics, warehouse, and finance, to ensure seamless order fulfillment and delivery.
• Monitor the status of orders throughout the lifecycle, proactively addressing any delays, discrepancies, or issues, and keeping customers informed.
• Resolve complex customer complaints and issues related to orders, ensuring a satisfactory resolution while maintaining a positive customer experience.
• Maintain accurate and up-to-date records of orders, customer interactions, and any changes or updates in the order management system.
• Prepare and analyze order-related reports, identifying trends, inefficiencies, or areas for improvement.
• Support the implementation of process improvements to enhance the efficiency, accuracy, and customer satisfaction of the order management process.
• Ensure compliance with company policies, procedures, and relevant regulations in all order-related activities.
• Build and maintain strong relationships with customers, acting as a trusted advisor for order-related matters.
• Collaborate with cross-functional teams to address customer needs and ensure alignment with business objectives.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management or a related field is preferred.
• Equivalent work experience may be considered.
• 3–5 years of experience in customer service, order management, or a related field.
• Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively.
• Excellent communication and interpersonal skills to interact professionally with customers and internal teams.
• Proficiency in order management systems and software (e.g., SAP, Oracle, or similar platforms) and Microsoft Office Suite (Excel, Word, Outlook).
• Attention to detail and accuracy in processing orders and maintaining records.
• Strong problem-solving skills with the ability to handle complex customer issues and provide effective solutions.
• Ability to work in a fast-paced environment and meet deadlines.
• Knowledge of supply chain, logistics, and order-to-cash processes is highly desirable.
• Customer-focused mindset with a commitment to delivering exceptional service.

Benefits

• Flexible work arrangements
• Professional development opportunities