Manager of Customer Support at MealSuite leading a team to improve customer support efficiency and delivery. Focusing on data - driven decisions and cross - functional collaboration.
About the role
- Customer Service Representative handling customer orders and inquiries for Kennametal. Collaborating with internal teams to ensure service quality and customer satisfaction in Australia.
Responsibilities
- Manages the entire end-to-end order management chain such as quotation, order entry, customer enquiries/requests, order fulfilment, product changes or returns, complaints, invoicing, contract administration.
- Focal point for customers and collaborate well with internal stakeholders such as sales, supply chain manufacturing plants, logistics, finance etc to address customer needs and improve service quality.
- Delivering core responsibilities in a professional way and at the same time, adhering to Kennametal’s compliance controls and local business policy standards.
- Manage customer quotes and orders by standard procedures
- Providing the product availability, lead time, shipping information to external customers in a timely manner.
- Proactive track open orders and keep close contact with plant planners to ensure on time delivery.
- Raise and follow through expedite and escalation requests for customer urgent orders.
- Coordinate with warehouse and logistics staff to arrange on time shipment
- Ensure Customers are proactively notified of changes in order status.
- Follow-up on outstanding issues, offer feasible solutions and take ownership for customer satisfaction in assigned area.
- Manage Customer Complaints in CRM system, arrange product repair, return/exchange
- Maintain the customer master data correctly
- Compile data and prepare reports in standard format
- Filing of documents as per legal requirements
- Effective communication in local language and English.
- Support complex project order
- Contribute to team efforts by achieving individual and team performance goals and operational Key Performance Indicators (KPIs)
Requirements
- Fluent in English
- Basic commercial knowledge including pricing, finance, shipping, and export/import.
- Basic mechanical or industrial technical knowledge is a plus (not compulsory)
- Min. 3-5 years related working experience.
- Proficient in Microsoft Word, Excel, Powerpoint, etc
- System processing experience is must, better if SAP
- Good communication skills
- Capability to handle multiple tasks and responsibilities.
- Possess a positive attitude and has a customer centric mindset.
Benefits
- Equal Opportunity Employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Service & Logistics Specialist managing order processing and customer support at IRCA Group. Ensuring timely deliveries while collaborating with internal stakeholders and supporting the sales team.
Customer Experience Lead advocating for better customer journeys in NHS admin. Analyzing feedback and mapping workflows for improvement in healthcare services.
Customer Service Advisor managing customer inquiries in Irish and English for Capita. Providing excellent customer service and ensuring professional handling of various customer enquiries across different channels.
Customer Experience Specialist focusing on order management and logistics tasks for DSM - Firmenich in Brazil. Collaborating with customers and internal teams to ensure service excellence.
Customer Service Specialist providing B2B support for dealers in Denmark, Sweden, and Norway at Parts Europe. Primary responsibilities include order management and customer relationship building.
Customer Care Specialist supporting Spanish market at bsport, providing exceptional support through Intercom and email. Collaborating with teams to enhance customer experience and resolving inquiries professionally.
Sales Support Representative at Ferguson assisting customers with product solutions and delivering top - notch service. Collaborating with sales and internal teams to ensure customer satisfaction and efficiency in processes.
Customer Service Advisor handling inquiries for General Insurance. Supporting customers through phone and email in a part - time hybrid role.
Customer Service Analyst providing support to customers in order processing and digital access. Collaborating with teams to ensure timely resolutions and a seamless customer experience.