Student trainee in Customer Support for CUBE Bikes, processing customer support requests and documentation. Requires service - oriented communication and collaboration skills.
About the role
- Customer Service and Logistics Specialist overseeing daily B2B operations at Karo Healthcare. Managing customer inquiries, logistics performance, and ERP systems within a growing Polish hub.
Responsibilities
- Manage daily B2B customer service operations, including order entry, validation, follow-up, and customer communication
- Handle customer inquiries related to orders, deliveries, product availability, pricing, documentation, and complaints with accuracy and professionalism
- Ensure high service levels and contribute to a consistent, reliable customer experience for pharmacies, wholesalers, and partners
- Support order fulfilment, availability checks, and contract adherence within agreed timelines
- Collaborate closely with our 3PL partner on delivery planning, shipment tracking, and operational issue resolution
- Monitor logistics performance (SLA/KPIs) and escalate challenges when needed
- Support returns, shortages, damages, and delivery discrepancies
- Act as a key link between Customer Service and internal teams such as Commercial, Supply Planning, Demand Planning, Finance, and Quality
- Share customer insights and operational feedback to support continuous improvement
- Work in ERP/CRM systems to manage orders, customer data, and master data accuracy
- Contribute to process improvements, system updates, and local ways of working
- Apply global customer service standards and local procedures to ensure compliance with pricing, contracts, and regulations
Requirements
- Experience in Customer Service, Order Management, or Customer-facing Logistics, ideally in B2B environments such as FMCG, healthcare, or pharma
- Strong communication skills with a professional, service-oriented mindset
- Structured, proactive, and solution-focused, comfortable working in a fast-paced environment
- Experience working with ERP/CRM systems and data-driven processes
- Ability to collaborate effectively with both internal teams and external partners
- Fluency in Polish and English
Benefits
- Opportunity to create, grow, and encourage
- Apart from a competitive salary pack, there are lots of growth opportunities to meet your personal ambitions
- Flexible schedule and life work balance
- Responsibility for exciting and challenging projects that have a direct, visible impact on our customers and the industry
- Very positive work environment in a young, international, and motivated team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Werkstudent im Customer Support für CUBE Bikes, Marktführer im E - Bike - Segment. Bearbeite Supportanfragen und dokumentiere Kommunikationsverläufe bei flexibler Arbeitszeit.
Application Support Specialist responsible for processing permit applications at Sunshine Enterprise. Engaging with customers and ensuring accurate data handling while delivering top - notch service.
Customer Support Specialist offering excellent service in Athens, Greece, or remotely. Handling inquiries via phone, email, and chat, ensuring high customer satisfaction.
Customer Support Agent providing service to German - speaking clients in Athens. Working remotely or onsite with thorough training and relocation assistance available.
Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
Ensuring customer cylinder balances and rental bills are accurate as Customer Experience Cylinder Control Specialist at Airgas, an industrial gas supplier. Collaborating with several teams for effective operations and problem resolution.
Customer Service Specialist acting as a liaison between customer service and lab operations. Providing comprehensive support for lab - related inquiries for veterinarians and veterinary staff.
Marketplace Customer Service Specialist providing support for online marketplaces like Amazon, eBay, and Walmart. Navigating platform policies and ensuring customer satisfaction through exceptional service and problem resolution.
Technical Developer/Support Specialist providing technical and developer support for Niagara based hardware and software solutions. Experienced in troubleshooting automation software and assisting developers.