Hybrid Customer Service – m/f/d

at Kabs

• Job title: Customer Service – m/f/d
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Seevetal, Germany

About the role

• Customer Service role at Kabs in Seevetal/Hittfeld, Germany. Responsibilities include assisting customers, technical support, and documentation in a hybrid work environment.

Responsibilities

• You personally support our customers — from the first inquiry to the final solution.
• You process tickets independently and efficiently, supported by a well-coordinated team.
• Whether by phone or in writing: you provide the right answers to all product-related questions.
• Your technical understanding helps you clarify even more complex issues in an easy-to-understand way.
• By documenting in the ticketing system you preserve knowledge and contribute to continuous improvement.

Requirements

• Whether you have customer service experience or are a motivated career changer — what matters to us is your feel for people and technology.
• You have technical understanding and find it easy to explain complex topics clearly.
• A service-oriented manner is as natural to you as a genuine sensitivity to customer needs.
• With your empathetic nature you quickly connect with people and remain composed even in difficult situations.
• Clear communication, a confident presence, and a readiness to work with the team to achieve the best results.
• Fluent German skills, both written and spoken, and good basic English complete your profile.

Benefits

• Work–life balance that works: Arrange your working and break times flexibly — for more freedom and autonomy in your daily life.
• Flexible working: You can work remotely on certain days while also using our office in Seevetal/Hittfeld — for the perfect mix of focus and team spirit.
• Corporate Benefits: Exclusive employee discounts with over 1,500 partners in the areas of sports, mobility, fashion and travel.
• Development: From day one you take on responsibility, contribute your strengths and grow through real challenges — professionally and personally.
• Sustainable mobility: We contribute to the Deutschlandticket to promote environmentally friendly transport.
• State‑of‑the‑art technology: You work with high-quality hardware — so you can stay efficient, creative and innovative.
• Corporate Benefits: Benefit from attractive employee discounts with over 1,500 partners in areas such as sports, mobility, fashion and travel.
• Top team: You can expect a motivated environment with flat hierarchies — in a corporate culture shaped by trust, appreciation and clarity.
• More time to recharge: You receive 30 vacation days — for real breaks that do you good.
• Feel-good factor: Free beverages and small snacks make office life more pleasant and provide little energy boosts throughout the day.
• Pension provision: Attractive subsidies for company pension schemes — secure your future with our support.