Customer Success Operations Specialist at Grata optimizing processes for Customer Success team and supporting revenue growth through operational effectiveness.
About the role
- Customer Success Representative supporting global account management for a leader in information management. Collaborating cross-functionally to enhance client relationships and drive business growth in Santiago.
Responsibilities
- Colaborar en el desarrollo y ejecución de estrategias de Cuentas Globales y actuar como defensor de los equipos externos e internos, interactuando de manera interfuncional en todos los niveles de la organización.
- Liderar actividades de soporte operativo y de cuenta, incluyendo cambios en el servicio al cliente, negociaciones de contratos, transferencias de inventario, facturación y resolución de problemas, asegurando al mismo tiempo el cumplimiento de los acuerdos con el cliente, contratos y Acuerdos de Nivel de Servicio (SLAs).
- Impulsar el crecimiento del negocio y la lealtad del cliente mediante la construcción y el mantenimiento de relaciones sólidas con los contactos clave del cliente, identificando y apoyando nuevas oportunidades (venta cruzada/incremental, Solicitudes de Propuesta/Declaraciones de Trabajo) y superando consistentemente los objetivos a través de un enfoque centrado en el cliente.
Requirements
- Más de 5 años de experiencia gestionando relaciones con clientes grandes y complejos.
- Sólido conocimiento de la estructura organizacional, jerarquía, productos y servicios de Iron Mountain a escala global.
- Capacidad comprobada para la iniciativa propia, resolución proactiva de problemas, trabajo independiente y mantenimiento de sólidas habilidades interpersonales, con experiencia trabajando con clientes a nivel global.
- Título universitario o experiencia equivalente, con capacidad para hablar inglés.
Benefits
- Programa de "Total Rewards" para apoyar tu carrera y bienestar.
- Trabajo híbrido.
- La oportunidad de trabajar de forma colaborativa con un equipo diverso.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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