Core Account Manager focused on strategic accounts at Presidio, a leading digital solutions provider. Managing key relationships, driving sales growth, and delivering innovative solutions
About the role
- Manager of Technical Account Management at IAS working directly with high-touch clients and leading a technical account management team across Europe.
Responsibilities
- Lead and develop a high performing TAM team across Central and Eastern Europe while directly managing key high touch clients in a true player coach capacity
- Act as the senior technical escalation point, owning complex issues and driving resolution end to end
- Partner with Commercial and Customer Success leaders across DACH and Eastern Europe to strengthen client relationships and support revenue growth
- Drive operational excellence by enabling speedy client activation & ramp, monitoring performance metrics, ensuring SLA adherence, and elevating our service standards
- Collaborate cross functionally with Product, Eng, and support team to influence roadmap decisions and improve customer outcomes
- Champion automation and process improvement to enhance efficiency, scalability and client experience
Requirements
- 8 + years experience in a client facing Technical Account Management role or similar
- 1-2 + years of people management experience
- Proficiency in JavaScript, SQL, HTML, Python with data analysis and automation expertise
- Deep understanding of advertisers, agencies, publishers, and the broader ad tech landscape
- Proven ability to lead from the front, balancing hands on client ownership with team leadership
- Fluent German and English, with Polish language a plus
- Minimum 3 days in week in office commitment
Benefits
- Equal Opportunity Employer
- Committed to diversity and inclusiveness
- Strong encouragement for women and people of color to apply
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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