About the role

Account Manager managing strategic customer accounts for an AI data platform in New York City. Focusing on expansion and long-term value while collaborating with technical stakeholders.

Responsibilities

Own and grow a portfolio of North American customer accounts with a focus on expansion and long-term value
Build trusted relationships with ML, data, engineering, operations, and executive stakeholders
Understand customers' technical roadmaps to proactively identify expansion opportunities
Drive upsells, cross-sells, and multi-team rollouts across existing accounts
Partner with Customer Success, Product, and Engineering to deliver customer outcomes
Communicate customer insights and feature requests internally — your proximity to customers makes you a critical voice in the product roadmap
Lead account planning, run QBRs, and develop growth strategies for your accounts
Maintain accurate pipeline and revenue forecasting in HubSpot
Help build the post-sales and expansion playbook for North America in a fast-growing GTM organisation

Excited by the founding opportunity — you want to help shape the NYC office, not inherit a finished motion
2+ years in account management, customer success, or post-sales roles in B2B SaaS
Experience owning expansion revenue and managing mid–large ACV accounts ($50K–$250K+)
Ability to engage confidently with technical stakeholders (ML engineers, data leads, CTOs)
Strong relationship builder with a genuine interest in solving customer problems
Comfortable in a fast-moving, high-growth start-up environment
Experience with HubSpot, Salesforce, or similar CRM tools
Curious, driven, and excited by the potential of AI and data infrastructure
2–5 years of experience in account management, customer success, or a post-sales commercial role within B2B SaaS or technology
Proven track record of owning and growing a book of business, with demonstrable success hitting or exceeding net revenue retention or expansion targets
Experience managing mid-to-large ACV accounts ($50K–$250K+) across multi-stakeholder organisations
Confidence engaging with technical buyers — including ML engineers, data scientists, and engineering leads — and translating their needs into commercial outcomes
Familiarity with structured account planning, QBR delivery, and pipeline forecasting using CRM tools such as HubSpot or Salesforce
Experience working in a high-growth start-up or scale-up environment preferred
Exposure to developer tools, data infrastructure, or ML/AI platforms is a strong advantage

Competitive salary, commission, and meaningful equity in a high-growth start-up
Clear, accelerated growth opportunities as the company scales rapidly
Strong in-person culture: 3–5 days/week in our newly launched North Beach loft office
Flexible PTO to fully recharge
18 paid vacation days in the U.S. plus federal holidays
Annual learning & development budget
Comprehensive health, dental, and vision coverage
Frequent travel opportunities across the U.S., London, and Europe
Bi-annual company offsites, twice-weekly team lunches, and monthly socials