Key Account Manager developing client relationships within public sector in Berlin. Managing both farming and hunting sales strategies for sustainable growth.
Responsibilities
Responsible for managing and developing a designated client base of federal and state authorities
Work in farming (70%) and hunting (30%) and build long-term, resilient customer relationships
Strategically further develop customer relationships and identify new business areas
Close collaboration with internal teams, lead sales projects, and align customer requirements with technical solutions
Responsible for the business development of assigned existing customers in the public sector
End-to-end responsibility from acquisition through proper offer and contract preparation to contract conclusion
Full handling of customer inquiries across the sales life cycle (call-offs, mini-competitions, partner requests related to existing business), including No-Bid/Bid assessments
Ensure and expand existing business (close cooperation with Delivery & Community Manager)
Identify new business opportunities arising from existing accounts
Sales point of contact for subject-matter experts
Escalation management
Secure account expansion through effective sales activities and stakeholder management
Identify, develop and implement account-level measures to drive cross-selling for the DIGIT4U Group portfolio
Develop new business to broaden our brand presence within the account
Build and maintain customer relationships through continuous communication, especially with decision-makers across different hierarchy levels
Responsible for onboarding billable employees, including preliminary coordination with HR
Prepare customer development plans
Requirements
Successfully completed training in sales or a related field, or a degree in Business Administration, Economics, Sales Management, Business Psychology or a similar discipline
At least 5 years of sales experience focusing on IT solutions in the public sector
Proven success in account management (farming) and new customer acquisition (hunting)
Strong farmer mentality with strategic foresight and results orientation
Deep understanding of public administration and a reliable network of decision-makers
Experience with tendering and procurement processes and knowledge of common contract types in the public sector — especially in people-based business
Good technical understanding and knowledge of project methodologies (e.g., V-Model, Scrum)
Strong communication, sales and organizational skills
Solid knowledge of public procurement procedures and IT trends such as register modernization and the Online Access Act (Onlinezugangsgesetz)
Independent and detail-oriented working style with a reliable focus on essentials
Strong analytical and conceptual skills
Quick learner
Structured and independent working style with a hands-on mentality
Excellent German language skills, both written and spoken
Benefits
€50 internet allowance
€40 Spendit Card
€75 company pension contribution
Childcare (KITA) allowance up to €150
30 days vacation
December 24 and 31 off
1 mental health day per year
Intensive onboarding with insights behind the scenes of all business units, feedback sessions, etc.
Highly motivated environment within a dynamically growing corporate group
Support for your development
Job title
Key Account Manager – Sales Manager, Public Sector
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