Customer Success Specialist responsible for onboarding and maintaining client relationships for Sibill. Focus on upselling and cross - selling while monitoring client performance metrics.
About the role
- Manage Customer Success team based in Cairo to build customer relationships and improve satisfaction. Lead and coach team, delivering solutions that meet client needs.
Responsibilities
- Manage Customer Success team consisting of 7-10 members within the company.
- Motivate the Customer Success team according to the defined strategies and ensure retention and defined team targets are met.
- Lead, develop and coach a team of employees in the Customer Success management team to their optimum performance levels.
- Build strong client relationships, develop account management strategies, coordinate with internal teams to deliver solutions that meet clients' needs, and identify opportunities to grow accounts.
- Develop and implement strategic plans to manage and grow accounts.
- Develop and maintain excellent knowledge and understanding of our business, offerings, competitors, and industry.
- Create engagement strategies with clients to develop a professional relationship through the provision of product and operational services, training, and customer services.
- Provide constructive feedback for team members on their performance and how to develop their communication strategy with customers.
Requirements
- Bachelor's degree in Computer Science or any business-related field.
- 11-15 years of relevant experience.
- Excellent communication, leadership, and interpersonal skills.
- An analytical mindset to decide actions based on productivity metrics.
- Solid technology background with knowledge of the mobile apps’ ecosystem.
- A proven track record of Technical Account Management or other relevant experience.
- Experience in managing multiple stakeholders and projects.
- A listener who is customer-oriented and attentive to their needs.
- Fluent in spoken and written English.
- Great communication skills.
- Communicate effectively in both business and technical contexts.
- Juggle multiple priorities with competing deadlines.
- Process-oriented with problem-solving skills.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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