Customer Care Agent assisting customers with inquiries in rental services and app functions. Join our diverse team in a hybrid role based in Berlin.
About the role
- Customer Services Representative supporting customer inquiries for PIVOTAL and THE OUT brands. Handling billing and administrative tasks with high attention to detail in a hybrid work environment.
Responsibilities
- Responding to customer enquiries via phone, email, and live chat
- Resolving queries quickly and considerately
- Monitoring payments and chasing overdue customer invoices
- Supporting departmental tasks such as invoice updates and processing third-party charges
- Keeping clear and accurate records
Requirements
- 2+ years’ experience in a customer service role
- A confident communicator who enjoys helping people
- Someone proactive, organised, and able to work independently
- Comfortable handling payment conversations and resolving issues
- Strong attention to detail
- Experience with CRM systems (Salesforce is a benefit, but not essential)
Benefits
- A permanent contract for long-term stability
- A flexible, remote-first working environment
- 25 days’ holiday + bank holidays, plus an extra day off for your birthday
- 2 additional volunteer days to give back to causes you care about
- A competitive salary + discretionary bonus scheme
- Contributory pension scheme to support your future
- Healthcare cash plan for everyday wellbeing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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