Customer Support Specialist offering excellent service in Athens, Greece, or remotely. Handling inquiries via phone, email, and chat, ensuring high customer satisfaction.
About the role
- Customer Experience Manager at Ingram Micro managing Microsoft 365 solutions for strategic accounts. Driving growth, retention, and account success across East and West Territories.
Responsibilities
- Accountable for managing a strategic portfolio of accounts
- Focus on Microsoft 365, security solutions, and Copilot
- Drive account growth through strategic business planning, pipeline development, and collaborative co-selling initiatives
- Represent and communicate the value proposition of integrating Microsoft 365, Microsoft Security and Copilot with other business systems
- Generate and maintain a pipeline of new business
- Initiate contact to identify and qualify new revenue opportunities
- Manage the sales cycle by leading Microsoft 365 recurring revenue subscription opportunities
- Lead negotiations, coordinate the decision-making process, and resolve objections to close sales
Requirements
- College Diploma or Degree (or additional relevant experience in a related field)
- Minimum 5-8 years of account management and/or business development experience
- Experience selling Microsoft 365 solutions
- MS-900: Microsoft 365 Fundamentals certification is required for this position
- SC-900 certification is an asset
- Bilingual in French and English is a strong asset
Benefits
- Flexible Healthcare
- Dental
- Vision
- well-being benefits and perks
- critical illness
- disability coverage
- mental health support
- paid time off
- RRSP Matching
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