Customer Success Manager responsible for ensuring customer success with Slack and Salesforce's AI CRM. Providing strategic guidance and technical support to drive customer satisfaction and engagement.
About the role
- Senior Microsoft Dynamics 365 CRM Consultant organizing workshops and collaborating with clients. Providing technical support and driving software development in CRM solutions.
Responsibilities
- Organize and conduct CRM workshops and training sessions
- Support clients with requirements, process, organizational, and integration topics
- Act as the interface between business requirements and the target IT architecture
- Implement customizations and steer efficient software development
- Support the project team in using the product's feature set
- Communicate complex topics clearly
- Navigate the CRM landscape
Requirements
- Proven experience with Microsoft Dynamics 365, particularly in the Sales and Customer Service modules
- Strong development experience with .NET/C#, JavaScript/TypeScript, JSON, HTML, and Git
- Understanding of relational data structures
- Extensive expertise and experience with Microsoft Azure, Power Platform, Power BI, Power Apps, Power Automate, and Power Virtual Agents
- Experience with Microsoft Copilot
- PL-200 certification (Functional Consultant for Microsoft Power Platform) preferred
- 5+ years of professional experience
- Strong communication skills and a customer-oriented approach
Benefits
- Family-friendly working hours
- Regular team events and after-work activities
- Ongoing professional development encouraged
- Special leave for relocation, weddings, and anniversaries
- Extensive corporate fitness program via Hansefit
- Temporary work from abroad possible
- High-end hardware provided
- Competitive compensation appropriate to level
- Clear career development paths
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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