Sales Support Representative assisting customers in selecting products and providing solutions. Collaborating with sales associates to ensure great customer service at Ferguson.
About the role
- IT Systems & Support Specialist managing and supporting IT systems, network infrastructure, and end-user environments for an agri-tech company. Focused on maintaining reliable, secure, and efficient IT operations.
Responsibilities
- Maintain and troubleshoot network infrastructure, including switches, routers, firewalls, and VPNs.
- Monitor network performance to ensure uptime, reliability, and security.
- Support LAN, WAN, Wi‑Fi, and cloud-connected environments.
- Diagnose and resolve VPN, VoIP, and remote access issues.
- Configure and manage Windows Server, Active Directory, Group Policy, and Azure environments.
- Maintain Microsoft 365 services including Teams, SharePoint, and OneDrive.
- Manage user accounts, permissions, and security policies.
- Provide Level 2/3 IT support for system, network, and software issues.
- Identify opportunities to improve system performance and operational efficiency.
Requirements
- 3–5+ years of hands-on IT support experience.
- Strong experience with Windows Server, Microsoft 365 / Office 365, Active Directory, Azure, and Group Policy.
- Experience supporting Microsoft Teams, SharePoint, and OneDrive.
- Experience troubleshooting Windows laptops, Apple devices, printers, and network connectivity.
- Proficiency supporting Microsoft Access databases.
- Advanced experience with Excel macros and pivot tables.
- Familiarity with AI-powered tools such as ChatGPT or Microsoft Copilot.
- Ability to work independently and resolve technical issues with minimal supervision.
- Strong attention to detail, especially when conducting IT audits and reviewing system configurations.
Benefits
- Medical dental, vision, and 401k.
- Employee Assistance Program.
- Hybrid working - up to 2 days /p/wk work from home (after initial training period).
- A challenging position within a high-potential agri-tech company.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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