Customer Support Representative guiding customers by addressing product inquiries via email and chat. Documenting interactions and escalating issues while maintaining a positive attitude.
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Hybrid Personal Lines Customer Service Agent
Posted 3 months ago
About the role
- Personal Lines Customer Service Agent maintaining customer relationships and handling insurance inquiries at Inspro. Focused on effective communication and providing tailored insurance solutions.
Responsibilities
- Maintain solid customer relationships by handling inquiries and concerns
- Present policy options and quote calculations to customers
- Analyze questions and concerns from insureds or producers
- Process incoming email and phone requests
- Solicit additional data and explain underwriting decisions
- Perform risk assessments and recommend modifications of coverage
- Document electronic files accordingly
- Review, evaluate, and issue new business policies
Requirements
- Hold the insurance license required by NC
- Minimum of two years personal lines insurance CSA experience
- Strong knowledge of insurance products and usages
- Strong customer focus and excellent phone manner
- Strong written and verbal communication skills
- Excellent math and reading skills
- Ability to handle difficult customer phone calls
- Strong sense of urgency and attention to detail
- Technology and computer proficiency including agency management systems.
Benefits
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Professional Development
- Job Stability in a growing industry
- Paid PTO
- Flexible work from home options available.
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