Customer Experience Agent managing customer inquiries at a digital finance company. Involves resolving issues, providing support, and maintaining customer relationships in Manchester.
About the role
- Support Specialist L2 providing IT support for Healthcare sector at Muxon. Involves technical support for lab information systems with collaboration across teams in a hybrid model.
Responsibilities
- Technical support and configuration of a Laboratory Information System (LIS)
- Handling L2 support cases escalated from L1
- Configuration of modules, devices, and user and system parameters
- Monitoring and maintenance of system interfaces (HL7, LDT, and proprietary integrations)
- Support for system rollouts and delivery of end-user training
- Close collaboration with development, IT, and laboratory teams
- Contributing to the continuous improvement of support processes
Requirements
- 3+ years of experience in IT support or application management
- Strong knowledge of Linux systems and services
- Experience with laboratory or hospital information systems (LIS/HIS)
- Familiarity with interface technologies such as HL7 and LDT is a plus
- Strong service orientation and excellent communication skills
- Structured, independent working style with strong problem-solving abilities
- Fluent German (C1/C2) and very good English skills
- Willingness to travel of approximately 10%
Benefits
- Permanent full-time position in a stable and growing company
- 30 days of vacation per year
- Hybrid working model with 2 remote days per week
- Long-term career prospects within a global company
- Additional benefits such as a company pension scheme, fitness offerings, mental health support, and employee discounts via platforms
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Support Specialist assisting developers with account and billing questions at Replit. Collaborating with global teams to enhance user experience and product support.
Supervisor overseeing HCSC Customer Service team operations and performance. Coaching staff and ensuring alignment with strategic goals in a supportive environment.
Customer Service Department Manager ensuring legendary customer service experience at Uline. Empowering teams and improving daily operations in multiple Customer Service departments.
Customer Service Officer providing exceptional service to pharmacy partners at Sigma Healthcare. Collaborating across teams to ensure timely and professional customer support in a fast - paced environment.
Sales Associate responsible for customer service at Bosselman Pump & Pantry. Handling food operations and ensuring a clean environment for customers and associates.
Sales Associate responsible for customer service, sales processing, and food safety at Bosselman Pump & Pantry. Ensuring compliance with food handling guidelines and maintaining a clean work environment.
Sales Associate serving customers quickly and courteously at Bosselman Pump & Pantry. Responsible for food handling and customer service in a retail setting.
Sales Associate responsible for providing customer service and handling food operations at Bosselman Pump & Pantry. Complies with food handling guidelines while ensuring a clean and friendly environment.
Sales Associate providing courteous customer service at Bosselman Pump & Pantry. Ensuring compliance with food handling guidelines and maintaining a clean service environment.