Hybrid Area Reservations Sales Supervisor

at Hyatt

• Job title: Area Reservations Sales Supervisor
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Austin, United States

About the role

• Reservations Supervisor providing leadership and training to reservations agents at Miraval Resort. Ensuring guest satisfaction and managing inbound/outbound calls with exceptional service.

Responsibilities

• Reservations Supervisor will serve as a day-to-day role model to new and existing reservations agents.
• Must create a positive, energetic working environment by maintaining high morale and productivity.
• Implement and manage all processes related to the effective handling of inbound guest calls and outbound calls.
• Assist in creating a high performance, revenue generating team through consistent development, training and coaching of Reservations Agents and Advisors.
• Develop and leverage a team of people with unique talents and a variety of strengths to maximize effectiveness of the department statistical measurements.
• Ensure a positive pre-arrival experience for guests by accurately conveying resort and reservation information, qualifying guest needs, and ensuring precise entry of guest information into booking system.
• Prioritize tasks and handle multiple duties simultaneously while remaining highly organized with attention to detail and consistent follow-up.
• Ensures effective resolution of service issues with a proactive approach to guest and associate needs.
• Respond timely to requests for information and assistance from guests, agents and other resort employees by using good judgement when independent decisions are required.
• Assist with Reservation and Experience shared inboxes and chats from the Miraval website.
• Assist with onsite Exclusive Resort guest arrivals and/or Onsite Experience Planning per property needs.
• Log into Snowfly weekly and celebrate any recognition and compliment/congratulate agents on accomplishments.

Requirements

• Minimum of 2 years of high-end sales and customer service experiences preferably in a call center, sales/customers service and/or hospitality environment is preferred, but not required.
• Technology proficiency with thorough working knowledge of GDS, reservations software and booking systems is preferred, but not required.
• Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents.
• Previous experience in development and delivery of training information.
• Exceptional time management, detail and organizational skills.
• Professional demeanor with exceptional verbal, written and electronic communication skills.
• Must be completely flexible and be able to work weekdays, weekends, mid shifts, nights and holidays.

Benefits

• iAm Days to spend a paid 8 hours experiencing Miraval, twice per year*
• Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*
• Discounted and Complimentary Hyatt Hotel nights*
• Medical, Prescription, Dental and Vision Insurance on 30 th day of employment*
• 401K with company match*
• Generous Paid Time Off program*
• Paid Family Bonding Time and Adoption Assistance*
• Complimentary daily colleague meals
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and fitness center *