Client Executive managing a Business Book of over 100 Specialty Only clients at Humana. Developing strategies for membership retention and growth while collaborating with various teams.
Responsibilities
Manage a Book of Business of 100+ Specialty Only clients
Develop and execute strategies for assigned client relationships to achieve membership retention and growth targets
Meet retention and cross-sell objectives for assigned book of business
Act as a strategic business partner to Humana's Group Sales Representatives, clients, agents, and consultants
Seek opportunities to execute cross sell strategies by adding new Humana lines of business
Coordinate the renewal process including formal Request for Proposal process with internal partners
Maintain contractual obligations and reporting requirements
Represent Humana at community events, associations and industry organizations
Liaison between assigned clients and Humana internal areas for escalated issues
In-depth analysis of reporting related to trends and utilization
Requirements
Bachelor's degree or equivalent experience required
8+ years' client management within the Healthcare continuum to large employers, with expertise in Dental and Vision
Understanding of employer procurement process
Consultative selling background and experience
Experience influencing C-suite Executives either directly or through a broker medium
Executive presence
Business and Financial Acumen
Strong communicator- written, verbal and presentation skills
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