Social Media Intern supporting content planning and execution across various platforms. Gaining experience in agency workflows and collaborating with digital marketing teams.
About the role
- Working student in CRM for Healthtech startup in Hamburg. Optimizing systems and supporting data-driven customer engagement strategies.
Responsibilities
- You are the interface between Marketing, Sales and our customers.
- You help us optimize our CRM systems, manage campaigns and, through smart analyses, ensure our patients receive the best possible care.
- You support the planning and execution of CRM activities (Email, SMS, Push) across our platforms.
- You maintain our customer databases and ensure high data quality to enable personalized customer communication.
- You evaluate CRM performance, create reports and help continuously improve KPIs such as engagement and retention rates.
- Together with the team, you identify opportunities for new lifecycle journeys and strategies for long-term customer retention.
- You work closely with the Marketing and Sales teams to ensure our CRM system is optimally aligned with our growth goals.
Requirements
- You are currently enrolled, ideally in Business Administration, Business Informatics, Marketing or a comparable degree program (at least 3rd semester of a bachelor's program).
- Initial practical experience with CRM tools (e.g., Klaviyo, Braze, Customer.io or Salesforce) or in managing customer data.
- Strong data-analysis skills and the ability to derive concrete, actionable recommendations from numbers.
- Basic understanding of marketing and sales processes.
- You work in a structured and reliable way and have a strong hands-on mentality.
- You are a team player, a strong communicator and eager to learn quickly in a dynamic startup environment.
- Interest in health topics and modern telemedicine.
- Fluent German and very good English (our teams are international).
Benefits
- Flexibility: Hybrid model (office in Hamburg + home office) and flexible working hours that fit your studies.
- You will take on responsibility right away and actively help shape the customer journey for thousands of patients.
- Flat hierarchies, fast decision-making and a team that cooks together in the office once a week.
- You will be provided with everything you need to work efficiently.
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