Service Process Trainee supporting financial advisors and clients at Ameriprise India. Responsible for processing service requests and coordinating communication effectively.
About the role
- Operations Associate managing online listings for Houst, a property management service. Ensuring optimal performance across platforms and enhancing guest experiences while working closely with different departments.
Responsibilities
- Create and update listings on various platforms, ensuring accuracy and visibility.
- Maintain and troubleshoot connected channels to ensure optimal performance.
- Oversee the lettings process, respond to inquiries, and secure bookings.
- Manage the mid-lets booking process from start to finish for a seamless guest and host experience.
- Manage booking extensions, oversee check-outs, and process deposit refunds.
- Liaise with guests and internal departments to address inquiries and resolve issues promptly.
- Work with internal departments to address inquiries and streamline processes.
- Support and inform internal stakeholders to foster a cooperative environment.
- Ensure all listings and interactions meet high-quality standards.
- Contribute to projects that enhance operational efficiency.
- Provide insights and feedback to improve processes and strategies.
Requirements
- 1 to 2 years of experience in either online listing, channel management or short to mid-term letting operations is preferred
- Ability to use Excel or Google Sheets to analyse data and present findings
- Strong organisational and time management skills, with the ability to prioritise tasks effectively
- Ability to multitask and handle multiple projects simultaneously
- Extreme attention to detail
- A passion for delivering exceptional guest experiences and contributing to the success of our hosts
- Working hours: 9am - 6pm UK Time
- Willing to come into the Cape Town office once a week at own expense
Benefits
- 23 days paid holiday days (plus public holidays)
- An extra day off for your birthday - because who wants to work on their birthday?
- Medical Aid/Insurance Options
- Access to our Office in Cape Town, Kloof Street
- Laptop and headsets - for business use
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