Communications and Campaign Manager at SolidarMed focusing on digital fundraising. Implementing campaigns, managing communication channels, and collaborating with teams.
About the role
- Manager, Order Fulfillment overseeing purchase orders and logistics in a hybrid role at Hourglass Cosmetics. Collaborating with marketing and operations teams for optimal customer satisfaction.
Responsibilities
- Manage purchase orders, stock availability, cancellations/extensions, and tracking in support of marketing needs.
- Align sales, marketing, order fulfillment, and warehouse teams for timely order execution.
- Oversee routing communication for global fulfillment, including drop shipments.
- Ensure accurate data entry, order updates, acknowledgments, and invoicing in the ERP.
- Work with internal teams to ensure compliant goods are being ordered.
- Ensure order template is accurate and complete.
- Address shipment and billing issues, including ship window management and resolving errors.
- Communicate with global marketing teams on fulfillment, delivery, and shipment cut-offs.
- Respond to customer inquiries on product availability, shipment, quantity, quality, delivery, and lead times.
- Investigate and resolve shipping errors, routing issues, and shipping window requirements.
- Sit in on marketing planning meetings to learn about upcoming events.
- Troubleshoot WMS/ERP integration issues.
- Manage and resolve EDI transmission errors while integrating delivery metrics into the ERP.
- Conduct fill-rate analyses and implement actions to improve performance.
- Minimize manual order entry by optimizing workflows and tools.
- Enhance warehouse operations and routing processes to reduce order pick-up times.
- Lead projects to improve order-to-ship time.
- Additional projects as needed.
Requirements
- Minimum 7 years’ experience in Supply Chain and Operations. Experience in a warehouse environment is a plus.
- Experience in B2B retail preferred.
- Experience using ERP programs is preferred.
- Strong leader with the ability to clearly communicate and gain alignment with cross functional team members.
- Entrepreneurial and ambitious, with the ability to spot opportunities and work independently with minimal supervision.
- Works creatively and analytically in a problem-solving environment demonstrating teamwork and innovation.
- Proven ability to work in an ambiguous environment and collaborate cross-functionally in order to reach common business objective.
- Interpersonal skills to influence and spur change, facilitate, and enhance performance within a cross-functional environment.
- Demonstrates decisiveness in resolving problems, making decisions, and identifying priorities.
- Strong organization skills, detailed oriented with excellent follow through skills.
- Focused and versatile team player that is comfortable under pressure.
- Fast and responsible, deadline drive.
- Demonstrated organization skills and data entry accuracy are required.
- Bachelor’s degree is strongly preferred.
- Must be able to work from Corporate Office at least 60% of the time.
Benefits
- medical insurance
- dental insurance
- vision insurance
- life insurance
- accident insurance
- critical illness insurance
- disability insurance
- retirement savings plans and company match
- paid family leave
- education-related programs
- paid holidays
- discretionary vacation time
- more.
Job title
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