Hybrid Regional Client Performance Manager

at Gerber Collision & Glass

• Job title: Regional Client Performance Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $80,000 - $100,000 per year
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Louisville, United States

About the role

• Performance Manager responsible for maximizing operational performance and client metrics for insurance partners at Gerber. Collaborates with various teams to implement best practices and improvements.

Responsibilities

• Supports achievement of operational and client metrics.
• Prepares concise and informative audit reports using company reporting (Domo) and Client Score Cards to effectively identify issues and communicate findings to Regional, Market and Shop Leadership.
• Conducts internal audits on insurance KPIs, estimating practices and The WOW operating procedures to ensure repair facilities are operating best in class.
• Develops a high level understanding of key client expectations and metrics as well as internal operating initiatives currently underway.
• Works in partnership with the National Account team to understand client requirements and current performance levels for a specific Insurance Partner(s).
• Communicates performance information to Regional leadership and assists leadership with improvement plan development and follow up.
• Trains and coaches market and shop leaders on following WOW repair processes as it relates to estimatic areas.
• Participates in regular Regional and Market leadership calls to communicate successes/improvements, deficiencies and improvement plans.
• Supports Regional and Market leadership for the training and implementation of Gerber’s processes and procedures related to new acquisitions.
• Extracts and analyzes data from the company’s internal data reporting tools.
• Monitors and evaluates scorecard performance for insurance partners.

Requirements

• Post-secondary education or professional equivalent experience
• 3 years previous experience in a collision repair environment or a similar role
• 3 years Comprehensive knowledge of the Insurance Partner guidelines, procedures and Scorecard metrics
• Complete understanding of the Wow Operating Way processes, with additional emphasis on estimator processes and responsibilities
• Valid Driver’s License

Benefits

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend