After-Hours Care Manager & Scheduler overseeing operations and schedules for home care company. Critical role ensuring care delivery and problem-solving during after-hours shifts.
Responsibilities
Serve as the primary point of contact for all after-hours calls (clients, families, caregivers, facilities)
Manage and adjust caregiver schedules in real-time due to call-outs, emergencies, or changing client needs
Coordinate last-minute shift coverage, including outreach to available caregivers
Provide care management support, including problem-solving for client or caregiver concerns
Triage and escalate urgent situations appropriately
Document all interactions, schedule changes, and incidents clearly and promptly
Communicate important updates to the daytime team for continuity of care
Ensure company standards, policies, and client expectations are upheld at all times
Requirements
Experience in home care, home health, healthcare staffing, or care coordination
Strong scheduling and logistics management skills
Ability to think quickly and make sound decisions independently
Excellent communication skills (phone, text, and written)
Tech-savvy and comfortable with scheduling software and documentation systems
Highly dependable with strong accountability—this role is critical coverage
Benefits
Competitive salaried position (based on experience) 71 to 75k
Opportunity for performance-based bonuses
Supportive, team-oriented culture
401k and matching 4%
Health (Anthem or Kaiser), Dental, and Vision Insurance
Meaningful work making a real impact in people’s lives
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