Universal Escalations Case Manager specializing in customer issue resolution at HP. Owning complaints end - to - end and ensuring customer satisfaction with expert knowledge.
About the role
- Customer Order Fulfillment Manager ensuring on-time delivery and customer satisfaction while managing operational capabilities. Leading a team across customer service and supply chain activities.
Responsibilities
- Own end to end execution of customer orders and projects from order receipt through shipment.
- Serve as the primary point of contact for customers (trade, intercompany, intracompany).
- Actively manage priorities, risks, recovery actions, and escalation to protect delivery commitments.
- Ensure clear, proactive communication on order status, risks, and mitigation plans.
- Participate in internal and external and review meetings.
- Act as the single point of contact for execution related customer requests.
- Coordinate resolution of liquidated damages (LD) claims, credit notes, and quality issues in cooperation with Quality Assurance.
- Ensure adherence to contractual terms while protecting business interests.
- Build and maintain strong relationships with distributors, OEMs, end customers, and intercompany partners.
- Lead day to day purchasing activities supporting customer order execution.
- Ensure timely PO placement, supplier confirmation, expediting, and material receipt.
- Actively manage shortages, delivery risks, and recovery actions with suppliers.
- Coordinate closely with planning and operations to align material availability with shipping plans.
- Oversee order scheduling and production planning in line with customer demand and capacity.
- Coordinate daily with Assembly, Warehouse, and Shipping to ensure execution of shipping priorities.
- Drive cross functional alignment to resolve constraints and meet delivery targets.
- Drive strategic supply chain and procurement initiatives, including supplier selection and development.
- Lead cost, lead time, MOQ, and supplier performance improvement initiatives.
- Improve supplier on time delivery, resilience, and localization.
- Collaborate closely with the European Supply Chain organization to ensure regional and global alignment.
- Plan and manage execution in line with the POR (rolling operational and financial plan).
- Provide regular execution updates to Finance, including monthly POR reviews.
- Manage execution related changes to protect delivery performance and margins.
- Support working capital optimization through disciplined execution and purchasing decisions.
- Collaborate with European Collections Organization to support resolution of overdue receivables.
- Comply with trade compliance and check point regulations.
- Lead, coach, and develop the Customer Order Fulfillment team.
- Ensure effective workload planning and team utilization.
- Set objectives, conduct performance reviews, and support employee development.
- Drive continuous improvement initiatives, lessons learned, and best practice sharing.
- Ensure compliance with Environmental, Safety, and Health (ESH) regulations.
- Actively promote a strong safety culture within the organization.
Requirements
- Bachelor’s degree in Business, Economics, Logistics, Supply Chain, and a relevant work experience.
- 3+ years of experience in order fulfillment, supply chain, procurement, or execution roles in a manufacturing environment.
- Strong understanding of Quote to Cash and order execution processes.
- Experience working with ERP systems (Oracle preferred).
- Strong customer orientation and problem solving mindset.
- Excellent communication and coordination skills.
- Fluent in English and Hungarian.
Benefits
- Benefit for commuting
- Free sporting opportunities
- Possibility for Home office work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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