Hybrid Sales & Customer Success Internship

at Höme

• Job title: Sales & Customer Success Internship
• Job type: Internship
• Experience level: Entry level
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Berlin, Germany

About the role

• Internship in Sales & Customer Success supporting event partnerships at Höme in Berlin. Engaging with partners, managing contacts, and enhancing customer success initiatives.

Responsibilities

• You are the interface between Höme and our partners: from initial contact and proposal processes to implementation and the management of ongoing collaborations.
• You will learn how sales and customer relationship management work in a creative environment.
• Your task is to maintain our existing partnerships, identify new ones and help shape how we can better support festival organizers and other event hosts.
• Customer Success Management: You are the first point of contact for our partners and support them in getting the most out of our tools for their events.
• Database maintenance: You ensure that our information is up to date, clean, and well organized.
• Research: You discover new, exciting events that could be a good fit for us.
• Support & tools: You work with tools such as Intercom, Zendesk, and, of course, email.
• On-site support: When needed, you will occasionally be on site at events to support our team at the entrance.
• Reporting & analysis: You assist in analyzing feedback and data so we can continue to improve.

Requirements

• You are currently in vocational training or enrolled in a degree program in business administration, communications, media, or a related field.
• You enjoy communication, organization, and working independently.
• You can express yourself well—both verbally and in writing—and always find the right tone.
• You have a structured way of working and a good sense for people.
• Ideally, you have some first experience in sales or customer support.
• Fluency in German, both spoken and written, is required.

Benefits

• Opportunity to continue as a working student after the internship
• An inspiring and creative work environment with flat hierarchies
• A team that values flexibility, personal responsibility, and sustainability
• Choose between Deutschlandticket or Urban Sports Club
• Flexible working hours and offices in Berlin and Hanover
• A company committed to a diverse, inclusive, and sustainable events landscape
• Chance to experience festivals and events up close!