Commercial Development Officer managing a client portfolio in the refrigerated display sector. Contributing to business growth through client negotiations and satisfaction.
About the role
- Business Development Representative focused on sourcing and activating plumber referral partnerships. Managing partner engagement and ensuring operational handoffs for restoration projects.
Responsibilities
- Build and execute a strategic plan to identify, acquire, and nurture plumber referral partners across the assigned territory.
- Conduct regular outreach through calls, site visits, and meetings to educate potential partners about Dry Forces services and referral process.
- Qualify partners by evaluating fit based on service area, responsiveness, and business size.
- Set up partners for success with clear referral workflows, response-time expectations, and SLA adherence.
- Maintain and update all partner and opportunity data in Luxor CRM, ensuring accurate records and activity logs.
- Coordinate with operations teams via DASH to ensure fast response times and job progress updates to partners.
- Provide partners with regular updates on referral outcomes and satisfaction feedback.
- Plan and execute partner events, appreciation campaigns, and seasonal marketing activations.
- Gather competitive and market intelligence to support leadership and marketing strategy.
- Manage an active pipeline of prospective and existing partners in Luxor CRM.
- Provide accurate weekly forecasts of expected referral activity and projected revenue.
- Track both activity-based KPIs (calls, meetings, trainings) and outcome-based KPIs (referrals, revenue, retention).
- Maintain dashboard accuracy and provide monthly performance summaries for leadership review.
- Receive and process inbound referrals through Luxor CRM and ensure immediate job creation in DASH.
- Monitor jobs throughout the lifecycle, ensuring partners receive real-time updates and post-job summaries.
- Partner with local operations leaders to guarantee high service quality, timely communication, and positive partner experiences.
Requirements
- 1–3+ years in business development, outside sales, or partner management.
- Experience in home services, restoration, or plumbing industries is highly preferred.
- Strong proficiency in CRM systems (Luxor experience ideal) and operational software like DASH.
- Excellent communication and presentation skills with a strong relationship-building mindset.
- Ability to analyze performance metrics and adapt activities to improve outcomes.
- Valid driver’s license, reliable transportation, and ability to travel within assigned territory.
Benefits
- Health Insurance (addn. Vision, Dental, Short/Long Term Disability, Life Insurance, and more)
- 401k + Sliding Company Match
- Paid Time Off (Vacation)
- Competitive Commission Earnings Plan
- Company Vehicle + Gas Card
- Company Laptop and Cell Phone
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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