Customer Care Associate responsible for order management and customer inquiries for Fluke's services in Poland. Requires teamwork with various internal departments to ensure customer satisfaction and logistics flow.
About the role
- Claims Customer Service member increasing lead generation efforts for Hellas Direct. Responsible for customer inquiries, garage support, and platform management.
Responsibilities
- Answer calls from customers regarding the status of their claim.
- Provide help and support to garages that have subscribed to our HD+ platform.
- Maintain and update our list of garages.
- Perform market research on new garages and aim for the ones with enhanced features.
- Liaise with Product, Business Development and Claims teams to enhance HD+ platform features.
- Manage community of Premier League and Registered garages.
- Promote Premier League garages to insured customers in need and follow up to gain insights.
- Have targets regarding the onboarding of partnered and registered garages in the platform.
Requirements
- Strong communication and interpersonal skills.
- Bachelor’s degree.
- Fluent in English.
- Team player and creative thinker.
- Great attention to detail.
- Ability to work under pressure.
- Tech-savvy.
- Business-oriented.
Benefits
- Medical insurance
- Employee discount for all Hellas Direct products
- 25 days of annual leave
- Meal voucher
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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