Customer Care Coordinator ensuring excellent customer experience throughout the customer lifecycle. Delivering customer care to Enterprise customers across multiple regions.
About the role
- Customer Service Agent at H.B. Fuller managing order cycles for clients in Brazil. Collaborating with cross-functional teams for effective customer service and timely order execution.
Responsibilities
- Manage the full order cycle, including entry, maintenance, confirmation, and follow-up.
- Provide timely, professional responses to customer inquiries.
- Communicate proactively about order‑related changes or impacts.
- Perform SAP tasks such as customer master updates, CoA processing, invoice queries, and complaint handling.
- Collaborate with Finance, Logistics, Supply Chain, and Sales to support OTIF delivery.
- Support local SHE objectives and regulatory compliance.
- Manage consignment stock and customer portal requirements.
- Document disputes and initiate resolution procedures when needed.
Requirements
- High school diploma or commercial school education
- 2+ years of experience
- Fluency in English and at least one additional major language
- Experience in customer service or customer support with regional scope
- Ability to work under supervision while developing business knowledge.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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