Technical Operations Support Specialist ensuring smooth operation of systems and user experience at One Pass. Troubleshooting issues and collaborating with teams in a remote environment.
About the role
- Customer Service & Inside Sales Representative providing support for manufacturing products at BW Papersystems. Engaging in sales activities and ensuring customer satisfaction through technical expertise.
Responsibilities
- Provide prompt responses to incoming inquiries
- Offer light mechanical support by addressing questions related to machine features and functions
- Collaborate with cross-functional teams to resolve technical and logistical issues
- Actively engage in sales activities, advising customers on product substitutions, upgrades, modifications, and identical replacement parts
- Initiate outbound sales calls using prepared scripts and tailored questions for potential clients
- Generate MAPICS quotes, maintain correspondence, provide order status updates, and complete quotes upon receipt of purchase orders
- Participate in the return process, identifying root causes, or directing cases to the appropriate team when necessary
- Identify new market opportunities, product enhancements, and adjacent service potentials
Requirements
- High School Diploma or GED equivalent
- 3+ years of customer service experience within a manufacturing or industrial related field
- Ability to read and understand basic mechanical drawings, assembly drawings or blueprints
Benefits
- Sales incentive bonus plan based on performance
- Opportunities for professional growth through training programs
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Customer Support Representative for a legal insurance platform in Berlin handling inbound customer inquiries. Responsible for documentation and supporting clients' needs in a hybrid work environment.
Customer Experience Associate at Embat supporting clients on a financial management platform enhancing efficient business decisions. Responsibilities include client relationships and problem resolution within a hybrid team environment.
Customer Care Professional delivering high - quality service through inbound calls, assisting with account and service inquiries. Focusing on positive customer experiences and tailored solutions.
Order Management Coordinator facilitating customer orders in a pharmaceutical setting. Ensuring seamless order processing and exceptional customer experience.
Customer Experience Program Coordinator supporting hotel onboarding and CX platform usage. Providing system support and training while ensuring outstanding internal customer service.
Chargé de Relation Client à distance pour Kisio Services et Consulting, promouvant l’image des clients et fidélisant la clientèle par des interactions de qualité.
Customer Experience Specialist at TreviPay delivering exceptional service to clients and merchants. First point of contact for inquiries and challenges, ensuring positive customer experience.
Supervising Extended Hours Service operations for Erie Insurance handling claims inquiries. Managing personnel and ensuring efficient service delivery in customer support roles.
Customer Support Representative helping customers with inquiries and feedback in the fintech industry. Providing support through phone, email, and live chat, ensuring customer satisfaction.