Customer Service Representative engaging with customers in a call center environment for a medical supply distributor. Responsible for coordinating shipments and maintaining compliance with policies.
About the role
- Support Specialist assisting customers with inquiries on a restaurant platform via tickets, chat, and phone. Ideal for detail-oriented individuals thriving in fast-paced environments.
Responsibilities
- Provide customer support via tickets, live chat, and outbound phone calls
- Ask targeted questions to quickly understand and resolve customer issues
- Guide customers through workflows and best practices of the company.
- Troubleshoot common platform issues using support tools and knowledge base resources
- Escalate complex or technical cases to the appropriate internal teams with clear documentation
- Manage and prioritize a personal queue of support tickets while meeting SLA and quality targets
- Participate in scheduled live chat support rotations
- Identify recurring customer issues and suggest improvements to documentation or processes
- Maintain reliable and punctual attendance across assigned shifts, including remote or hybrid work
- Communicate proactively with management about availability, schedule changes, or delays
- Support customers across multiple time zones
Requirements
- 1+ year experience in customer support, help desk, or call-center environments (SaaS preferred)
- Strong English communication skills (written and verbal) (B2-C1)
- High attention to detail and strong time management skills
- Ability to troubleshoot customer issues and provide clear guidance
- Comfort using ticketing systems, chat tools, and phone support workflows
- Excel skills (sorting, filtering, basic formulas)
- Strong problem-solving and customer-focused mindset
- Willingness and ability to learn new software and support processes quickly
- Reliable attendance and punctuality across assigned shifts
- Nice to have: Restaurant industry experience, Bachelor’s degree in business, finance, accounting, or related field, Experience supporting SaaS products, Experience working in high-volume technical support environments, Familiarity with knowledge bases and documentation improvement processes, Experience supporting multi-channel customer support operations (tickets, chat, phone)
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Meal Allowance
- Monthly Internet & Electricity Stipend
- Mental Health Support Resources
- Growth Opportunities
- Innovative Culture
Job title
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