Loss Prevention Customer Service Associate focusing on preventing store loss and ensuring a positive shopping experience. Collaborating with management and maintaining store safety standards.
About the role
- Customer Service Officer managing customer inquiries and enhancing experiences for a global shipping company. Collaborating across channels while adhering to quality standards located in Launceston, AU.
Responsibilities
- Manage customer inquiries across multiple channels, providing accurate and timely shipment information.
- Promote value-added services and collaborate with internal and external stakeholders to enhance the overall customer experience while adhering to quality and safety standards.
- Respond to customer enquiries via phone, email, and chat, providing timely and accurate information.
- Investigate and resolve customer issues by collaborating with internal teams and external partners.
- Deliver clear, professional written and verbal communication to ensure a high standard of customer service.
- Identify opportunities to offer Value Added Services that align with customer needs.
- Use MYCS and other internal systems to manage queries and enhance the customer experience.
- Follow Quality Management System procedures and contribute to process improvements.
- Share knowledge, assist in training new team members, and support team performance and development.
Requirements
- Strong customer service skills with the ability to handle multiple enquiries efficiently.
- Excellent written and verbal communication abilities.
- Proficiency in using Microsoft Office and customer service platforms such as MYCS or Salesforce.
- Ability to multitask, prioritize, and work well under pressure.
- A proactive and solution-focused mindset with attention to detail.
- Knowledge or experience in shipping, logistics, or supply chain industries is preferred.
- Ability to work independently as well as collaboratively within a team environment.
- Must be an Australian citizen or a permanent resident.
Benefits
- Flexible Working Options
- Additional Leave Days
- Paid Parental Leave
- Novated car leasing
- Employee Wellbeing Support – Mental, cultural, financial, and health resources, including Telus Health
- Study leave and study reimbursement
- Opportunity to participate in volunteer initiatives with partner charities such as the Big Umbrella
- Access to 3000+ learning resources and courses
- Career development opportunities across Asia Pacific, Europe and other office locations globally
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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