Customer Service Representative responsible for handling inquiries and resolving issues at LoadUp. Engage via phone, text, chat, and email in a fast - paced environment.
About the role
- Reservation & Customer Service Agent responsible for customer inquiries and bookings for SIXT. Promoting additional services while ensuring high customer satisfaction in a hybrid working environment.
Responsibilities
- Communicate effectively and provide excellent customer service over the phone
- Process and manage reservations via phone or email
- Address and resolve customer complaints or concerns professionally to ensure high customer satisfaction
- Processing requests for changes or cancellations of reservations, providing alternative solutions when necessary
- Promoting additional services or products, such as insurance or vehicle upgrades
Requirements
- 2+ years of experience in a similar position within a call center environment, focusing on sales and customer service
- An excellent communicator in both Greek & English, any other language will be considered an asset
- Problem-solving skills to address and resolve any issues that may arise during the reservation or rental process
- Flexibility to work in shifts as the department operates every day, including holidays
Benefits
- Work in one of the Best Employers in Greece & Europe (Best Workplace Hellas 2025, 2024 & Europe 2024) and be part of our unique culture
- The opportunity to contribute to the growth of a premium brand while evolving within a Group that drives change
- Be part of an equal opportunity employer, who is committed to building and maintaining an inclusive working environment where you can be your true self
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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