Patient Support Specialist ensuring access to medications by engaging with medical insurance payers. Providing program information and reimbursement support for specialty medications and copay assistance programs.
About the role
- Operations Support Specialist at Nth Degree working with the Operations Team to manage customer success and support functions. Engaging directly with clients and resolving concerns while maintaining effective communication.
Responsibilities
- Interact and effectively communicate with internal and external customers
- Use independent judgment, product knowledge, and organizational best practices to resolve customer concerns
- Coordinate with Billing to ensure timely crediting of accounts and communicate updates and status reports to Collections
- Assist onsite personnel by entering payroll information into Fern’s show management system
- Work with onsite personnel to forecast and allocate resources
- Provide support during peak times where labor levels will need close monitoring
- Assist onsite and city-based personnel with hands-on management system SOP support
- Prepare reports and data analysis
- Provide resolution and problem solving for issues arising on the show floor
- Act as a liaison between department functions and the client
- Processing new hires
- Physical support for larger events – travel up to 30%
- Other duties as assigned.
Requirements
- Superior written and verbal communication skills
- Exceptional interpersonal skills; superior customer service approach
- Proficiency in Microsoft Office Suite, AIX, CRM tools, and data warehouses.
- Advanced Excel skills
- Expert time management and organizational skills with the ability to quickly and gracefully adapt to a rapidly changing environment
- Trade show customer service experience including familiarity with design shops, graphics suppliers, exhibit customers, freight carriers, labor providers, and general contractors
- Customer support or operations experience
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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