Customer Care Representative processing calls and dispatching technicians for Crown Equipment Corporation. Handling customer inquiries and maintaining records for effective service operations.
About the role
- Analista de CX facilitando a operação da plataforma para clientes da Tivita. Atuando em problemas e melhorias com foco na eficiência dos processos.
Responsibilities
- Assist customers via chat, WhatsApp, and meetings, supporting day-to-day operations within Tivita;
- Investigate system issues and behaviors, identifying root causes before responding;
- Support customers through processes such as billing, scheduling, payouts, reporting, and financial organization;
- Work closely with the Product and Technology teams to open and track requests and issues;
- Identify patterns in recurring questions and problems and turn them into process, documentation, or product improvements;
Requirements
- Strong written and verbal communication
- Ability to organize tasks, requests, and priorities
- Comfortable with technology and quick to learn new systems
- Experience in startups, tech companies, or high-growth environments
- Ability to investigate issues and formulate hypotheses before responding
- Autonomy to research information and learn independently when needed
- Proven experience in customer support
Benefits
- ECG and periodic medical exams
- Meal or food allowance
- Medical and dental coverage
- Mental health program and well-being initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Care Representative managing service calls and dispatching technicians for Crown Equipment Corporation. Processing billing and maintaining records in a dynamic environment.
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