Customer Service Manager leading logistics and customer service improvement projects at Ypê, a Brazilian hygiene and cleaning company. Responsible for process optimization and strategic project implementation.
About the role
- Customer Service Agent providing solutions for bike-components customers via email and chat. Collaborating with teams to ensure efficient service and quality support in a dynamic environment.
Responsibilities
- Serving customers via email and chat — solution-oriented and reliable
- Delivering fast and sustainable solutions for orders, shipping, and delivery status
- Close collaboration with other teams (e.g., Logistics, Purchasing, Aftersales)
- Identifying recurring issues and proposing improvements
- Ensuring compliance with service standards and response time targets
- Taking ownership of specific topics or processes
Requirements
- Ideally some experience in customer service or a comparable role
- Ability to maintain an overview and prioritize effectively
- Good understanding of interdependencies and context
- Confident in communicating with German-speaking customers
- Very good English skills
- Spanish or French skills are a plus
Benefits
- Modern changing rooms with personal lockers
- Showers and complimentary towel service
- Subsidy for the Deutschlandticket
- Access to exclusive employee discounts
- Subsidised company bike (JobRad) program
- Canteen offering tasty breakfast and a hot meal
- Free water and teas
- Flexible working hours within a flexitime model
- 30 days of vacation
- Employer contribution to occupational pension plan
- Ergonomic workspace
- Regular lunch runs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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