Customer Care role enhancing client satisfaction and relationships for a rapidly scaling FinTech startup based in Lisbon. Collaborating with various teams and managing customer interactions via chat.
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Hybrid Cloud Solutions Bid and Booking Preparation Support Specialist
Posted 2 months ago
About the role
- Supporting sales and managing deal governance as a Hybrid Cloud Solutions Support Specialist at Hewlett Packard Enterprise. Responsible for documentation preparation and approvals to facilitate order bookings.
Responsibilities
- Initial review of the contractual/bid documentation;
- Interact with the bid/sales team and gather input as necessary;
- Preparation of the relevant documentation and handling all needed Deal Governance approvals (trigger SFDC PSR/ OBR) in order to submit offer to client as per the HPE policies;
- Open and follow up on approval requests;
- Ensure that all bid documentation is stored and archived as per the HPE policies;
- Preparation of the relevant documentation and submission (trigger SFDC SBR) of all needed Order Booking Package documents required to get the order booked by the Sales Operations team as per the HPE policies;
- Open and follow up on order booking requests
- Build strong relationships and partner closely with NWE business management, Sales, Pursuit team, Deal Governance and Solution Operations;
Requirements
- First level university degree
- 1, 5 years in sales support role or in like roles/businesses.
- Fluent in verbal and written English
- French as a plus
- SFDC - opportunity management/ Deal governance
- Basic Experience and literacy in - MS Word, Excel, PowerPoint, Outlook.
- Deal Governance/ Order booking process knowledge is an advantage
- Project management fundamentals is an advantage
- Very good organizational skills, allowing to drive multiple projects in parallel
- Proficient in Microsoft Office suite of tools (Excel, PowerPoint, Word, Outlook)
- Customer oriented attitude
Benefits
- Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
- Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
- Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Job title
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Not specified
Degree requirement
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