Employee Benefits Account Manager coordinating open enrollments and servicing clients in Arizona. Collaborating with team to meet client expectations and enhance agency productivity.
About the role
- Regional Strategic Account Manager driving diagnostic adoption and expansion across health systems for Guardant Health. Collaborating with decision-makers and cross-functional teams to deliver measurable outcomes.
Responsibilities
- Develop and execute multi-year strategic account plans across assigned health systems, including stakeholder mapping, opportunity sizing, prioritization, and cross-functional execution rhythms.
- Build strong relationships with enterprise decision-makers and influencers (C/D-suite, service line leaders, population health, quality, finance, operations, IT) and align Guardant solutions to strategic priorities.
- Drive Shield adoption and scale through health system enablement, including clinical workflow development, EMR integration support, pilot design/execution, metric definition, and enterprise rollout.
- Identify gaps in care delivery and operational barriers to adoption; translate insights into solution strategies that support transformative change and measurable impact.
- Lead QBRs/MBRs with defined performance metrics to track progress, quantify value, and evolve expansion plans.
- Coordinate closely with internal Guardant teams (e.g., Medical, Market Access, Implementation, Informatics/IT enablement, Marketing, Sales Ops, Legal/Compliance) to ensure aligned, compliant execution.
- Maintain fluency in market dynamics shaping health system decisions—policy trends, quality frameworks, value-based care progression, and risk-based contracting structures (e.g., ACO/shared savings, capitation/global budgets, bundled payments, Medicare Advantage risk, and commercial value-based contracts).
- Consistently meet or exceed goals with strong CRM discipline, forecasting accuracy, teamwork, and contribution to best-practice playbooks.
- Represent Guardant Health’s mission, culture, and values to internal and external stakeholders.
- Adhere to all Compliance, Regulatory, and Quality Management System (QMS) policies.
Requirements
- 5+ years Account Management at C/D- Suite
- Proven experience in strategic/enterprise account management strategy, navigation, and revenue adoption within complex health systems/IDNs and organized customer structures
- Strong background in diagnostics adoption within health systems
- Demonstrated success leading cross-functional initiatives and driving progress without direct authority
- Track record of enabling adoption through workflow change and/or EMR-enabled implementation (directly or in partnership with internal teams)
- Executive presence, strong business acumen, and ability to translate strategy into measurable execution.
- Commitment to compliance, integrity, and collaborative team success
- Highly organized, proactive communicator with advanced project management capabilities
- Proficiency with Microsoft Office (Excel, PowerPoint) and CRM tools (Salesforce.com preferred)
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
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