Team Lead HR Shared Services leading and developing an HR team in a dynamic retail environment. Ensuring efficient practices and positive employee experiences with strong collaboration across departments.
About the role
- People Assistant in HR Operations managing employee benefits and supporting People Operations in Bulgaria. Collaborating with internal teams on employee lifecycle management and payroll support.
Responsibilities
- Administer employee benefits and insurance programs such as private medical insurance, multisport cards, meal vouchers, life insurance etc.
- Maintain various internal & external benefits platforms and process enrollments, terminations and other applicable changes when necessary
- Coordination with external vendors and brokers to troubleshoot benefits queries
- Provide support with administrative benefits tasks such invoice reconciliation, discrepancy resolution and invoice approvals
- Partner with People Operations Manager on annual insurance renewal & re-enrollment process
- Collaborate with the global payroll team to support payroll processing including collecting new hire and termination data as well as providing updated pay and deduction changes
- Initiate vendor approval process in accordance with company procedures
- Work within internal systems and tools (Shredy, Paylocity, Ben, Freshservice) to streamline the employee lifecycle (collect signatures, onboarding, time off tracking, offboarding)
- Drafting employment contracts and addendums and all other necessary documentation related to the hiring and termination of employees
- Organize and maintain accurate employee records, including physical and electronic file systems
- Support local People & Culture Manager throughout the leave of absence process including providing guidance on leave entitlements and ensuring compliance with company policies and local legislation
- Act as a point of contact for various employee questions such as benefits, leaves of absence, performance reviews, time off requests etc.
Requirements
- 2-3 years’ experience as a HR generalist or HR Specialist
- Excellent familiarity with Bulgarian Labor law
- Knowledge of HR systems and tools
- Excellent Microsoft Excel skills (vlookups, pivot tables etc.)
- Strong interpersonal and communication skills (both verbal and written) in team environments, with flexibility in communication styles and preferences
- Demonstrated ability to handle confidential information with discretion
- Excellent organizational skills and attention to detail
- Fluent English & Bulgarian
- Demonstrated ability to collaborate and solve complex issues, with openness to seeking input and support when needed
- Ability to stay organized while juggling conflicting priorities in a fast-paced environment
- General experience with system implementations is a plus
Benefits
- Additional health & life insurance
- Food voucher
- Multisport card
- Performance bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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