Sales Support Representative assisting customers in selecting products and providing solutions. Collaborating with sales associates to ensure great customer service at Ferguson.
About the role
- Werkstudent im Customer Care für die Elektromobilität in hybridem Arbeitsumfeld. Verantwortung für Kundendatenpflege, Arbeitsanweisungen und direkte Kommunikation mit Kunden.
Responsibilities
- Maintenance of customer data and service contracts in the ERP system
- Creation and optimization of work instructions
- Drafting standard customer correspondence
- Handling tasks in the ticketing system
Requirements
- Enrolled in a degree program in Business, Business Administration (BWL), Tourism, Communications, or Media Studies
- Strong customer orientation
- Good knowledge of MS Office, especially Excel
- German at C2 level and good command of English
Benefits
- Flexible working arrangements
- Support with preparing work instructions
- Practical experience in the e-mobility sector
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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