Customer Support Agent providing assistance for AI-driven e-commerce solutions at Gorgias. Responsible for client inquiries and setup guidance in a hybrid work environment.
Responsibilities
Help clients with questions on product usage and troubleshoot issues
Assist in client setup, fine-tuning, and troubleshooting of AI Agent
Understand customer goals through data and feedback analysis
Requirements
At least 2 years of previous experience in B2B customer support
Fluent in both oral and written English
Fast learner with ability to manage several support tickets
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