Account Director serving as the primary contact for key clients in digital marketing. Driving account growth and developing customer success strategies with a focus on strong client relationships.
Responsibilities
Comprehensive management and strategic development of our accounts
Build, maintain, and expand relationships with relevant stakeholders at decision‑maker level — business units, procurement, and management
Lead and facilitate kick‑offs, QBRs (Quarterly Business Reviews), and regular client meetings
Identify growth, cross‑selling, and innovation opportunities within existing accounts
Early identification of project challenges and close collaboration with operations and internal teams
Develop and implement tailored expansion and customer success strategies
Requirements
Several years of proven experience in B2B account management, ideally in digital marketing or an agency environment
Confident, persuasive presence at executive/decision‑maker level, with strong presentation and consulting skills
Strategic and entrepreneurial mindset with a strong sense for profitability, customer retention, and growth opportunities
Solid understanding of social media, platform mechanics, and performance‑based KPIs
Excellent communication skills, high social competence, and a strong team and service orientation
Structured, self‑directed working style with a solution‑oriented mindset
Very good German skills (at least C1) and good English skills, both written and spoken
An active network of marketing decision‑makers in relevant industries
Experience with HubSpot or comparable CRM systems
Benefits
Attractive salary & flexible work — hybrid work model with workation options and flexible hours to help you balance work and life
Top‑notch equipment — we provide modern technology so you can work efficiently
Open company culture & development opportunities — we foster a transparent feedback culture and give you space for personal and professional growth
Legendary team events & offsites — from after‑work gatherings and team retreats to large offsites, we celebrate successes and build team spirit
Non‑cash benefit & fitness perk — a monthly non‑cash benefit of €50 for personal use, including full coverage for an Urban Sports Club (M plan) membership
Company pension scheme (bAV) — we support you in planning for your future early on
Dog‑friendly office in the heart of Berlin — your four‑legged friend is welcome and will enjoy new office buddies
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