Assistant Channel Manager supporting sales for Kronenbourg beers in national accounts. Collaborating with team and clients on marketing and sales operations.
About the role
- General Manager overseeing Collision Center operations and customer experience in Austin, TX area. Leading team performance, managing budgets, and ensuring customer satisfaction standards.
Responsibilities
- Provide an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures
- Plan and implement the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met
- Coach and empower each team member’s performance and success in their individual roles
- Promote and maintain the highest quality standards of professionalism in serving all customers
- Ensure consistent execution of WOW (Wow Operating Way) plan
- Prepare and manage the annual and monthly operating budget of the collision center
- Forecast, target and track monthly sales, profit and expense objectives
- Deliver formal annual performance reviews and informal monthly performance reviews
- Monitor and maintain all A/P and A/R relating to the Collision Center
- Maintain a clean and organized repair facility at all times
- Monitor all maintenance required for all shop equipment, including the paint booth
- Provide training for all staff as necessary
- Ensure all staff wear proper safety gear and adhere to dress code
- Open and close the facility daily as per established procedures
- Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
- Manage all estimates to ensure labor mix is within established standards
- Manage store capacity
- Lead and manage all repair facility personnel
- Facilitate monthly Health & Safety and staff meetings
- Attend monthly managers meetings
- Attend training, information sessions and workshops recommended by Senior Leadership Team
- Store CSI performance review and follow up within 24 hours
Requirements
- 1-2 years in leadership position, preferably collision
- 2-3 years minimum prior CCC1 experience and auto collision estimating required
- 4-5 years prior customer service excellence required
- Attention to detail and a high degree of accuracy
- Ability to consistently demonstrate a successful client experience
- Communicate clearly both verbally and in writing
- Ability to motivate others utilizing effective coaching tools and management skills.
Benefits
- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non-Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
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