Hybrid Senior Process Associate – German

at Genpact

• Job title: Senior Process Associate – German
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Tableau
• Location requirements: Hybrid, Krakow, Poland

About the role

• Senior Process Associate in HR Shared Services managing employee data and optimizing workforce performance through data analysis. Collaborating with global teams and ensuring data integrity in HR systems.

Responsibilities

• Collect, validate, and manage large datasets to ensure accuracy and completeness.
• Conduct regular audits to maintain data integrity and resolve discrepancies.
• Manage changes to employee records across the employee lifecycle: hiring, onboarding, transfers, promotions, terminations, personal detail updates, long term leave & absence management, exit, layoff restructuring.
• Manage and set up master data specific to organization and job design.
• Manage L1/L2 query depending on the scope of work.
• Track and resolve data discrepancies or errors by coordinating with HR, payroll, and IT teams.
• Oversee and/or execute end-to-end employee master data administration (hires, changes, transfers, terminations, etc.) in Human Resource Management System platforms (e.g., Workday, SAP SuccessFactors, etc.).
• Maintain data integrity and ensure accuracy through validation and regular audit checks.
• Act as a control point for high-risk or sensitive HR transactions and escalations.
• Review bulk uploads and mass changes to employee data for compliance and accuracy.
• Respond to L1 employee queries and escalate as needed.
• Ensure adherence to service level agreements (SLAs), internal controls, and standard operating procedures across the data administration lifecycle.
• Support or lead operational planning for high-volume changes such as org-wide promotions, year-end reviews, or system migrations.
• Ensure compliance with data protection regulations (e.g., GDPR) and internal data governance policies.
• Maintain documentation for audit readiness and reporting purposes.
• Collaborate with HR Teams / Local HR Teams / Global HR Teams, payroll, onboarding, IT, and compliance teams to ensure accurate and timely processing of employee data.
• Act as a liaison between operational teams and global HR teams for issue resolution and data integrity assurance.
• Identify opportunities for automation and process improvement in workforce data administration.
• Drive initiatives to reduce manual errors and improve first-time-right performance.
• Handle escalations or exceptions related to data transactions and coordinate corrective actions.

Requirements

• Fluent (C1) German language level
• Bachelor’s degree in HR Business, or related fields (MBA good to have).
• Prior relevant experience in data management
• Experience in pre-onboarding activity management.
• Proficiency in data tools and platforms (e.g., Power BI, Tableau).
• Human Resource Management System experience – Workday is mandatory.
• Exceptional communication skills in English.
• Experience in ticketing tool like Service Now, Zendesk, etc is preferrable.
• Certifications in project management or data analytics.
• Proven ability to manage operations and coordinate with multiple stakeholders.
• Familiarity with workforce analytics and audit-readiness practices.
• Strong leadership and interpersonal skills.
• Analytical mindset with a focus on problem-solving.
• Ability to manage multiple priorities and deliver under tight deadlines.

Benefits

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress