Customer Success Operations Specialist at Grata optimizing processes for Customer Success team and supporting revenue growth through operational effectiveness.
About the role
- Partner Success Specialist managing development partner relationships for Genetec's SDK program. Ensuring effective training and integration support while coordinating across multiple locations.
Responsibilities
- Coordinate and participate in pre-sales sessions with potential partners
- Manage partner applications for Genetec’s Software Development Kit (SDK)
- Oversee the delivery of SDK tools, samples, and documentation to meet development needs
- Gather comprehensive data on the scope of planned integrations and facilitate approvals by evaluating and collaborating with the relevant Product and Commercial teams
- Track partner data and integration status in Genetec systems, including CRM, SharePoint, Add-on Portal, etc.
- Provide prompt responses or direct requests to the appropriate teams, whether from external or internal sources
- Collaborate with the Inside Sales team to ensure correct processing of quotes
- Work with Customer Service to ensure proper receipt and handling of purchase orders
- Partner with Marketing and external partners to publish relevant information through internal and external channels
- Coordinate SDK training, integration certifications, and other related activities
- Provide first-level technical and licensing support, assisting with the coordination of technical support activities
- Prepare and present statistical reports on the program
- Participate in program improvement processes and other relevant initiatives
- Mentor and supervise interns in collaboration with other team members
Requirements
- Previous experience in coordination, account management, or customer service
- Excellent command of the Microsoft Office suite (Excel, Word, Outlook, etc.)
- Strong interpersonal skills, promoting effective teamwork across cross-functional teams
- Ability to manage multiple projects simultaneously and meet deadlines
- Exceptional organizational skills, attention to detail, and a process-oriented approach
- Knowledge of additional languages is an asset
- Fluency in French and English, both spoken and written (this role requires interaction with our international colleagues and clients)
Benefits
- Attractive compensation package
- Training fee reimbursement program
- Subsidized meals at our on-site bistro (Les Cordons Bleus)
- Work–life balance supported by flexible working hours
- Unlimited free coffee
- Free parking for all employees
- On-site fitness center
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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