Bilingual HR Business Partner providing seamless support for HR - related issues and initiatives within the organization. Collaborating closely with Sr. HRBPs and supporting employee engagement and retention.
About the role
- HR Operations Specialist delivering exceptional HR services across the EMEA region. Ensuring employee satisfaction through support, accurate records, and managing employee lifecycle transactions.
Responsibilities
- Act as the primary point of contact for employee inquiries related to HR policies, benefits, payroll, and other matters via voice, chat, and case management tools.
- Maintain accurate and up-to-date employee records, including personal information, job information, employment contracts and payroll inputs.
- Process employee life cycle transactions such as employment status changes, salary adjustments, benefits enrollment, and time-off requests.
- Collaborate with HR and payroll teams to ensure accurate and timely processing of time and pay data for new hires, terminations, promotions, and salary changes.
- Establish and maintain standard work for employee support processes, regularly review performance against these standards, and apply continuous improvement by analyzing feedback, identifying gaps, and implementing iterative enhancements.
- Leverage AI tools and automation to streamline HR processes, improve efficiency, and enhance employee experience.
- Work with AI-driven case management and virtual agents to resolve employee queries and automate repetitive tasks.
- Ensure compliance with company record retention policies and applicable laws when updating and maintaining digital employee records.
- Maintain confidentiality of all work-related issues, records, and company information.
- Update internal and external databases with accurate employee information.
- Perform data entry and payroll input processing in systems such as Celergo and GlobalView.
- Interpret payroll pay categories and ensure accurate cooperation with payroll teams.
Requirements
- Strong knowledge of HR processes and policies.
- Excellent communication and problem-solving skills utilizing technical proficiency and judgment and prior knowledge.
- Explains complex information to others in a straightforward manner.
- Ability to manage multiple tasks with attention to detail and accuracy.
- Proficiency in HR systems and digital record management.
- Commitment to confidentiality and compliance with data protection regulations.
- Very strong knowledge of Netherlands HR practices.
- Experience with payroll systems such as Celergo and GlobalView.
- Understanding of basic payroll concepts including pay categories and interpretation.
- Ability to collaborate effectively with functional HR and Finance teams.
- Experience with ServiceNow and understanding of ticket management processes.
- Provides informal guidance to new team members.
Benefits
- Office presence required 2-3 days per week in Eindhoven, Netherlands office (BIC 1)
- Definite time 1 year contract with probation period, then indefinite period of time. This is a permanent position.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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