Customer Service Representative for an international electronics company in Germany. Responsibilities include managing customer service tasks and ensuring customer satisfaction in a hybrid work environment.
About the role
- Business Partner Support Specialist addressing merchant concerns and providing operational support. Collaborating with Bank Partners and resolving complex issues effectively.
Responsibilities
- Provide merchant specific operational support to Bank Partners on procedures and help solve client/banker concerns
- Proficient with navigating the CCC reporting platform
- Completing successful follow-ups to ensure accuracy, client-satisfaction, and timely resolution
- Provide feedback to leadership regarding procedures that may be out of process or outside of the scope of client needs
- Serve as a mentor for agents new to role by providing support, reference material, and real-time recommendations via chat, email, or floor support
- Possess expanded knowledge of proprietary or external systems outside of normal production scenarios
- Engage in escalated calls, emails, and correspondence from Merchants, Business Partners, and Leadership Team
- Navigate through various systems, including CCC, North, South, Proprietary and TSYS platform applications in an effort to research and resolve inquiries
- Effectively respond to merchant issues regarding interchange and chargeback compliance, merchant billing, funding and batch detail reports, e-Commerce products and reporting to resolve client concerns and answer questions
- Communicate clearly
Requirements
- One year of experience with merchant processing with Fiserv or Bank of America Merchant Services
- Meeting in Business Objectives or Development Goals for current Fiserv role
Benefits
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
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