Team Lead HR Shared Services leading and developing an HR team in a dynamic retail environment. Ensuring efficient practices and positive employee experiences with strong collaboration across departments.
About the role
- HR Shared Services Specialist at First American providing daily administrative HR support and resolving inquiries from Tier 1 teams while collaborating with HR subject matter experts.
Responsibilities
- Provide Workday related transaction support and troubleshooting for cases escalated from Tier 1 support or HRBPs
- Support organizational changes including acquisitions, restructuring, RIFs, etc. with a focus on handling system related transaction processing, gathering data for mass changes, handling position changes, and providing project and related preparation support to HRBPs
- Partner closely with the business to ensure the correct information is received to create and/or process employee agreements and position/organizational changes
- Provide reporting & analysis support, audit, and compliance support
- Provide guidance related to time keeping support; including coordinating with payroll to process off-cycle commission and bonus requests
- Provide escalated support for business specific policy and process questions that may require stronger business knowledge and/or coordination with HRBPs
- Work with HRBPs to handle off-boarding processing including sending resignation / termination paperwork, processing termination, coordinating final pay, handling termination notices, maintaining termination checklists and completing exit interviews
- Provide on-boarding support for internal and external candidates including processing or troubleshooting with Workday related onboarding transactions, gathering documentation, I-9 processing through E-Verify, etc.
- Provide support for HR annualized programs including administration support related to communication, employee documentation, and auditing
- Protects organization's value by keeping information confidential
- Ensures SOP are being followed and non-compliant items are escalated as appropriate
- Strong attention to service delivery levels and high customer service standards
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or equivalent experience
- PHR preferred
- 3+ years HR experience or practical work experience in multiple HR functional departments
- Excellent customer service skills with strong, written, and oral communication skills
- Proficient in processing workflow, transactions and data changes using Workday or other employee information systems
- Demonstrated ability to work in a collaborative environment, build consensus and promote the exchange of information among project team members
- Ability to identify, promote and implement changes to current practices and processes
- Excellent written, oral, and interpersonal communication skills
- Detail-oriented, strong analytical, problem solving, and organizational skills
- Ability to handle multiple time-sensitive concurrent tasks and changing priorities in a fast-paced environment
- Intermediate knowledge of Microsoft Office applications such as MS Word, Excel, Power Point and Outlook
- Strong understanding in HRMS and Case Management technologies (e.g. Workday, ServiceNow)
- Experience in Workday required
- Must be flexible to adapt to work specified shift and extended hours as necessary to support workload.
Benefits
- medical
- dental
- vision
- 401k
- PTO/paid sick leave
- employee stock purchase plan
Job title
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